Refund Policy — Blue Opal Haus

At Blue Opal Haus, every piece is carefully selected with intention and quality in mind. If something isn’t quite right, we’re here to help.

Returns

We accept returns within 14 days of delivery for eligible items.

To qualify for a return:

• Items must be unworn

• Items must be in original condition

• Items must be returned in their original packaging

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items are final sale:

• Earrings (for hygiene reasons)

• Sale or discounted items

• Gift cards

• Custom or special-order pieces (if applicable)

Exchanges

If you’d like a different item, we’re happy to offer an exchange or store credit instead of a refund.

Store credit never expires and can be used anytime.

Refunds

Once your return is received and inspected:

• Approved refunds are issued to the original payment method

• Please allow 5–10 business days for processing depending on your bank

Original shipping fees are non-refundable.

Customers are responsible for return shipping unless the item arrived damaged.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery so we can make it right.

Email: [your email here]

A Note From Blue Opal Haus

Blue Opal Haus is a woman-owned small business, and every order truly matters. Thank you for supporting something created with care and intention. 💙